Crappy customer service… Can not reach loan administrator. Become refinance techniques. Turned in the paperwork, overlooked 5 closings. However waiting! Taking a loss. Complicated customer service. Crappy bargain! How did they visited cuatro.5 mil within the conversion process? Ask your States Attorneys Work environment.
They continue animated us to the new loan processors
Awful customer service. I have been discussing a great refinance since the no closer to closing than just I found myself within the June. Customer care was bull crap. They just import us to different people, and i am bounced doing such as for instance a ball. Really disturb and you may annoyed and you will am swinging my personal financial as soon as possible. Don’t highly recommend Brand new Rez anyway.
My personal mortgage is with Ditech plus it try marketed to New Rez
installment loans online London Arkansas
Don’t use NEWREZ….greatest mistake I have produced. Been looking to refi. Due to the fact Can get it is currently October nevertheless prepared. You will find delivered a comparable papers within the many times. Cannot reach people of the phone. My financing try accepted 2 months back however wishing. The firm are a joke wade somewhere else.
The new Rez is the poor mortgage company!! The fresh new Rez named and accessible to refi my financing at a down interest rate. The borrowed funds Officer Ryan informed me it will be effortless “no hassle”. The guy also said it’s not necessary for another assessment because loan was just one year dated therefore we were not providing any more cash out! HA… 5 days afterwards he’s asking for docs they already have. The loan Processor chip dont comprehend the docs I publish to their safe site. The newest certainly terrible bank You will find previously caused! Save yourself the latest outrage and get another financial!!
NewRez/Shellpoint obtained our very own mortgage out of Ditech. Basic commission so you can NewRez was at , and this we arranged through the NewRez website getting automated payments to your first of each month. The went better up to . It never grabbed the commission which was allowed to be pulled from your checking account! I failed to observe until i had a call to your away from specific unusual amount saying they were NewRez, don’t talk to her or him as we failed to accept the quantity. Looked at all of our account on line through their website and you will reasonable and you may view new October commission hadn’t been immediately gotten! Had towards the mobile that have NewRez customer care instantaneously to find away what was taking place and is informed it absolutely was particular brand of “glitch”. Actually, money having been going having percentage very well since ! You will find many profit the latest checking account for it! We talked that have a few other individuals on , toward second people using payment over the phone with the newest report from her that there might possibly be no later fees, no fee and it also would-be ACH. It is currently as well as on its webpage it’s showing me it is an enthusiastic unapplied payment! What the heck, here is the Oct step 1 payment and really should had been applied as such Instantly into the . So we get on the phone once more together now and you may query what are you doing? Is advised you to definitely she’d immediately request it be applied to the brand new October commission and “you are not later” I called all of our bank after conversing with NewRez for the and the lending company told you “zero try in the payment is asked of the NewRez/Shellpoint, they (the bank) commonly stopping one commission and we also enjoys a number of currency to fund cuatro numerous years of payments”! We have lower than one year left about this very first mortgage and so are certainly provided going to the condition attorneys general’s office, the greater providers bureau, employing an attorney and you will using this out of now. Our on the web account with NewRez shows the following fee is auto-paid down is placed getting Late step one, however if we make an effort to go through the planned automated repayments, they confides in us we can’t since membership is “past-due”. This is so wrong for the of several levels! I have Not ever been later in the 31 decades with these financial payment and in addition we enjoys the greatest credit rating more than 850! Are they today browsing bang all of our credit history? Avoid Her or him!
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